Refund policy

REFUND, RETURN & CANCELLATION POLICY

Effective June 21, 2026

Thank you for purchasing from dakari Moon. Please review this policy carefully before completing your purchase.

ALL SALES ARE FINAL

All purchases from dakari Moon are final and non-refundable unless:

  • dakari Moon made an error with your order;
  • a product arrives damaged or defective;
  • dakari Moon approves a refund in writing; or
  • a refund is required by applicable law.

This policy applies to physical products, preorders, subscription boxes, memberships, digital products, downloads, classes, events, studio bookings, customized items, sale items, and promotional purchases.

By completing your purchase, you confirm that you have reviewed the product description, price, estimated fulfillment or shipping date, recurring billing terms where applicable, and this policy.

CANCELLATION DOES NOT AUTOMATICALLY MEAN REFUND

Cancelling an order, membership, subscription, reservation, or service stops future fulfillment or future billing only as described in this policy. A cancellation does not automatically reverse or refund a payment that has already been processed.

A cancellation is not complete until we send you written confirmation that it has been processed.

A refund is not approved until we send you written confirmation expressly approving it. Once approved, we will process the refund to your original payment method. Your bank or payment provider controls how long the credit takes to appear.

PHYSICAL PRODUCTS

We do not accept returns or exchanges for:

  • buyer's remorse, a change of mind, or personal preference;
  • accidental purchases;
  • ordering the wrong item;
  • failure to review the product description;
  • items purchased during a sale or promotion;
  • delays caused by an incorrect or incomplete shipping address you provided; or
  • packages refused, abandoned, or left unclaimed.

Orders cannot be cancelled after they have been placed unless we confirm otherwise in writing.

PREORDERS AND MADE-TO-ORDER PRODUCTS

Preorders and made-to-order products are charged at the time of purchase and are final sale.

The estimated production, fulfillment, or shipping date will be listed in the product description. Purchasing a preorder confirms that you understand the item will not ship immediately.

Submitting a cancellation request for a preorder does not entitle you to a refund.

If we cannot ship within the promised timeframe, we will contact you and provide the options required by applicable law.

SUBSCRIPTIONS AND RECURRING MEMBERSHIPS

Subscriptions and recurring memberships must be cancelled before the next renewal payment is processed to prevent the next charge.

If you cancel after a renewal charge has been processed:

  • future renewals will be stopped;
  • the charge already processed will not be refunded;
  • no partial or prorated refund will be issued; and
  • your current paid order, box, membership period, or service period will not be cancelled.

For subscription boxes, the box associated with a completed payment will still be prepared and shipped unless we confirm otherwise in writing.

For digital memberships, access may continue through the end of the paid billing period unless otherwise stated.

You are responsible for cancelling through the cancellation method provided or contacting us before your next renewal date.

DIGITAL PRODUCTS AND DOWNLOADS

Digital products, downloads, printable files, membership materials, and other electronically delivered content are non-refundable once access has been provided or a download link has been delivered.

Your inability to open, download, print, or use a file because of your device, software, printer, internet connection, or technical setup does not qualify your purchase for a refund.

If a file is defective or incorrect due to an error on our end, please contact us and we will provide a corrected or replacement file.

CLASSES, EVENTS, AND CREATIVE STUDIO BOOKINGS

Creative studio reservations, classes, private sessions, event tickets, deposits, and experience bookings are non-refundable.

You may request one reschedule by contacting us at least 48 hours before the scheduled start time. Approved rescheduled sessions must be used within 60 days of the original booking date.

Requests made less than 48 hours before the scheduled time, late arrivals, and no-shows are not eligible for a refund, credit, or reschedule.

If we cancel an event or appointment and cannot offer a replacement date, you may choose a refund or store credit.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order when it arrives.

Contact us within five calendar days of delivery if:

  • the item arrives damaged;
  • the item is defective;
  • an item is missing; or
  • you received an item different from what appears on your order confirmation.

Your message must include:

  • your order number;
  • a description of the issue;
  • clear photographs of the item; and
  • photographs of the packaging and shipping label where applicable.

If we confirm that an error occurred, we will first provide a replacement or correction. If a replacement is unavailable, we may provide store credit or a refund to your original payment method.

Do not return an item unless we provide return instructions. When a return is required due to our error, we will cover the approved return shipping cost.

SHIPPING ADDRESSES

You are responsible for providing a complete and accurate shipping address at checkout.

We are not responsible for orders delivered to an address you entered incorrectly.

If a package is returned due to an incorrect address, refusal, failed delivery, or failure to collect, you will be responsible for any additional shipping charges required to resend it. Original product and shipping charges will not be refunded.

LOST, STOLEN, OR DELAYED PACKAGES

Once your order has been transferred to the shipping carrier, delivery timelines and carrier handling are outside our direct control.

If package protection is offered at checkout, you must purchase it for your order to be covered under the protection provider's terms.

This section does not limit any rights you may have under applicable law.

REFUND APPROVALS

Refund requests are reviewed individually, but submitting a request does not guarantee approval.

A refund is not authorized by any employee, representative, social media message, comment, or conversation unless we expressly confirm it in writing.

Once we provide written approval of a refund, we will process it and will not withdraw that approval after communicating it to you.

Refunds are issued only to the original payment method.

PAYMENT DISPUTES AND CHARGEBACKS

Please contact us directly before opening a payment dispute so that we have an opportunity to review and address your concern.

Opening a payment dispute does not alter the terms of this policy. We may provide the payment processor or financial institution with relevant order records, product descriptions, delivery records, access records, policies, and customer communications when responding to a dispute.

Nothing in this section prevents you from exercising rights provided by applicable law or your card issuer.

POLICY UPDATES

dakari Moon may update this policy periodically. The policy applicable to your purchase is the version in effect on the date that purchase was completed.

CONTACT US

Questions about an order, cancellation, damaged product, or refund request must be submitted through the dakari Moon Contact Us page. Please include your full name, email address, and order number.