Refund policy

To discuss a refund or exchange, you can contact us. 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

There are no returns or exchanges. The ONLY exception is if there is an error on our end, we will provide a refund.** See below.

 

Refunds / Exchanges

We work hard to make sure that what we provide you is quality, therefore there are no refunds or exchanges.

The ONLY exception is if there is an error on our end, we will provide an exchange.**
**These instances include and are limited to: 

• We sent the item to the wrong address due to our error. If the item is shipped to an address you provided, there will not be a refund.
• We sent the wrong item (that you did not order) to you due to our error. If the item we sent was an error because you meant to get something else, there will not be a refund.
• We provide you with an incorrect item at purchase in a physical location. We verify every item we place in a bag to customers prior to ringing them up and handing the bag over. If the item is incorrect because you meant to get something else, this is a customer error and there will be no exchange. If it is our error, we will provide an exchange.

Please make sure you provide us with the correct shipping address at checkout. We cannot change this after the order has been placed.

Lost or Damaged Packages - Our Peace of Mind Guarantee

We have added to our store a Peace of Mind Guarantee. This is a small fee added to each order, brought to you by Route. Route provides protection for shipments that are lost, broken, or stolen. YOU must add Route to your cart at checkout to enable protection.

Visit routeapp.io to learn more.